Refund Policy — CHALABI AYOUB
Effective: 08/01/2022
Plain English
Paying a deposit reserves my time. If you cancel early, I'll refund what's fair. If I start building, deposits are non-refundable. Equity agreements are non-refundable cash-wise.
1. Before Work Starts
If Client cancels before Provider begins substantive work (as defined in the SOW), Provider will refund the deposit minus a $50 administrative fee or 5% (whichever larger).
2. After Work Starts
Once Provider begins work (code, architecture, or other deliverables), deposits are non-refundable. If Client terminates mid-sprint, Provider will invoice for work completed to date (pro-rated) and refund any remaining balance if applicable.
3. Equity Arrangements
If compensation includes equity, Client understands equity is not refundable in cash. If Client claims material breach and equity vesting has not occurred, resolution follows the Equity Addendum and standard termination clauses in the SOW.
4. Missed Timelines
Provider's guarantee is "Ship in 30 days or Provider continues working for free until Acceptance Criteria are met." This guarantee replaces a cash refund for timeline failure — i.e., if Provider misses the deadline, Provider will continue work at no additional charge rather than refund cash.
5. Payment Disputes
Payment disputes must be submitted in writing within 14 days of invoice. Provider will investigate and respond within 14 business days.
6. How to Request a Refund
Send a refund request to iayvob@gmail.com with invoice number and reason. Refunds processed within 14 business days where applicable.
Note: Equity transactions and IP-transfer matters can complicate refunds — seek legal counsel for disputes involving equity or ownership.